Technical game help

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Is the game giving you an error? Use the support code and check here to see what the error means and if there is any possible solution. Known Bugs will also be reported here.

Please note that this is only a compilation of errors and solutions users have found and added here. If you have an issue not listed here that you need resolved, you can always contact Fire Emblem: Heroes support.

Bugs[edit | edit source]

Errors[edit | edit source]

Support Code: 803-0101[edit | edit source]

Cause[edit | edit source]

The total of friends and pending friend requests you have exceeds the maximum of 50.

Solution[edit | edit source]

Delete some of your friends or pending friend requests.

Support Code: 803-3001[edit | edit source]

"A communications error has occurred."

Cause[edit | edit source]

Fire Emblem: Heroes uses Google's SafetyNet API to detect modified devices for cheating purposes. If SafetyNet flags your device as not OK, you will eventually get this error. This is a common occurrence on rooted devices.

There is also currently a known bug which causes the error code for devices that pass SafetyNet.

Solution[edit | edit source]

NOTE. You will lose your current account and restart game progress with this solution UNLESS you have it linked to a Nintendo ID.

On rooted phones, using your File Manager of choice, navigate to the game's files and find the following file. By default, this should be:


Delete this file and restart the game.

Support Code: 803-3004[edit | edit source]

Cause[edit | edit source]

Fire Emblem: Heroes is currently undergoing maintenance.

Solution[edit | edit source]

Check back later when maintenance has ended.

Support Code: 803-3009[edit | edit source]

"The device's clock appears to be off. Please restart the app after adjusting the clock on the device."

Cause[edit | edit source]

This error occurs when your device's clock becomes out of sync.

Solution[edit | edit source]

Restart your device and make sure your clock is correct before opening the game again.

Support Code: 803-3021[edit | edit source]

"An error has occurred. If it continues to occur, please check your app-store account settings."

Cause[edit | edit source]

This error occurs when you are playing from a country that is not supported.

Solution[edit | edit source]

You will need to use a third party application (Ex. Zenmate) to mask your IP and make the game think you are playing from a supported country (e.g. United States).

Support Code: 803-3101[edit | edit source]

"A communications error has occurred. Please check your connection."

Cause[edit | edit source]

Unable to connect to the internet.

Solution[edit | edit source]

  • Check your internet connection to see if you are connected.
  • Check to see if data restrictions are blocking the app from accessing the internet.
  • Try a different IP address.
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